If you received a product that you did not order,
please follow these steps:
1. Contact our customer service department and
obtain an RMA (return merchandise authorization) number. Our warehouse
will only be able to accept return packages clearly marked with
an RMA number. Our customer service representative will arrange
for a UPS call tag which schedules UPS to come to your home to pick
up the subject merchandise.
2. Pack and seal your return security in its original packaging.
Clearly mark the RMA number on the outside of the box.
3. Wait for UPS to come and pick up the package.
4. Color of product on the picture might slightly vary from the
original item color because of picture lighting or your monitor
settings. Feel free to contact us for clarifications if you have
any doubt, otherwise Showerpanelsore.com will not be liable for
supplying of incorrect merchandise.
Order cancellation
Cancellation of your order before your items were shipped
is subject to 10% transaction fee. All sales for overstock items
are final. Those items cannot be exchanged or returned or refused
delivery.
General return
If you wish to make a return or exchange, please follow these steps within 30 days from the day of purchase:
1. Contact our customer service department and obtain an RMA (return
merchandise authorization) number. Our warehouse will only be able
to accept return packages clearly marked with an RMA number.
2. Pack and seal your return security in its original packaging.
Clearly mark the RMA number on the outside of the box. Packages
must be returned postage paid. We also recommend that you insure
all packages since otherwise you will be responsible for any damage
during the return shipment. We will not accept C.O.D. deliveries.
We will not accept returns without original packaging.
3. Ship the product to us, insured, postage paid.
Credits to your charge card
Credit card refunds will only be posted to the same credit card
used to complete your original purchase. Please allow 2-3 weeks
from the shipping date for your account to be credited. If you made
your purchase by check or money order, your refund will arrive within
3-4 weeks of receipt of your returned merchandise.
General clauses
General merchandise return is subject to a 25% re-stocking fee.
That will depend on the product and the products condition at the
time of return. This will be assessed by our return merchandise
team. Shipping cost is non-refundable. Customer is also responsible
for shipping returned merchandize to Showerpanelstore.com.
Shipping price is not refundable.
If the order was subject of free shipping we reserve the rights
to withold actual shipping price from your balance with us.
Return shipping and insurance charges must be paid by consumer.
Return address
Please note, the address below is the address of our warehouse,
used for returns only. It's not our mailing address.
Showerpanelstore.com
102 53rd st.
Brooklyn, NY 11232
