When?

Your order will be shipped within 2 business days from the moment the order has been placed. Transit time usually takes from 2 to 5 days depending on destination.

How?

We work with major transportation companies, such as UPS and FedEx. You will receive an email with tracking# once your order will leave our premises. Please keep in mind, that tracking## are usually being processed by carrier within 3-5 hours since the moment they were assigned to the package - once truck delivers the package to the first processing center. Don't panic, if you won't find your tracking# in their database right after you've got mail from us. Just try again in several hours.

Receiving Your Shipment

When receiving your shipment it is important to do the following:

1. Count all pieces of your freight. 2. Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.
3. Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes - if this is the case, open the boxes as soon as possible, but not later then 24 hours after the delivery, to inspect for damage and claim if any.

NO DAMAGE CLAIMS WILL BE ALLOWED IF ITEMS ARE SIGNED FOR CLEAR! NO DAMAGE CLAIM WILL BE ALLOWED IF COMPLAINT WAS MADE LATER THAN IN 24 HRS AFTER THE DELIVERY.

Take photographs of any damage including the packing and the item. Please forward photographs to us. Notify us immediately if you notice any damage. The trucking company is responsible to reimburse you for any damage that occurs in shipping. The manufacturer will also replace any piece damaged during shipping.